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Oct 08

How AI Can Humanize Your Chat Apps To Improve Customer Engagement

By Shyam Purkayastha | Cloud Computing

Chat is the preferred option for most website owners to engage with their visitors. A good reason for this is the non-intrusive nature of text-based communication. It all started with SMS (Short Message Service) as part of the 2G GSM mobile communication technology and the younger generation adopted it quickly. Texting has now become such […]

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Oct 02

Web 3.0 Messaging APIs for Enabling NextGen Internet Communication Powered By PubNub

By Shyam Purkayastha | Cloud Computing

Given all the promise of the Internet, we initially experienced it only as an information dump with millions of websites containing billions of web pages hyperlinked to one another. With Web 2.0 we envisaging a semantic web powered by dynamic web applications where information was stored and retrieved structurally. Now with the emergence of Web […]

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Feb 26

Realtime Customer Feedback Analysis with IBM Watson Natural Language Classifier

By Shyam Purkayastha | Machine Learning

With an ever-changing business landscape and diverse user base, it is all the more important to keep a close eye your customer’s perception. As Peter Drucker famously said, “what gets measured gets improved.”Customer interactions with your business take the form of various channels, most of them being indirect. If you can figure out a quantifiable […]

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Jan 16

“Your Voice Is My Command”… Home Automation At Your Lips

By Gopal Amlekar | Cloud Computing

Integration of voice control in smart devices is buzzing, and adoption continues to grow. Voice control provides a more natural way of interacting with connected apps and devices ranging from news feeds, traffic information to acting as personal assistants in the home. These intelligent devices respond to commands spoken in our own voice and act […]

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